Clearly visible search bar at the top
Enable keyword suggestions, auto-complete, and search by categories
Highlight top results and relevant FAQs based on user queries
Display clear categories and subcategories (e.g., "Account Management", "Troubleshooting", "Setup & Configuration")
Use icons or visuals for easier identification
Add brief descriptions under each category
Show the most-read or frequently accessed articles
Include indicators like "🔥 Trending" or "📈 Most Viewed This Week"
Helps users quickly find commonly needed information
Display recently published or recently updated articles
Use a "🆕" or "✅ Updated" tag with the date of update
Builds trust that the content is current
A dedicated section for FAQs and Getting Started
Includes step-by-step guides for new users
Ideal for onboarding or first-time issue resolution